Support
Get technical assistance with any DNF product.
DNF Storage products come standard with a one year parts and labor warranty. Extended warranties up to three years in length are also available at an additional charge. If you need technical assistance with any DNF product that is still covered under warranty, please contact DNF Technical Support by either telephone or via email. If you need a parts replacement on any DNF product that is still covered under warranty, please visit our RMA (Return Material Authorization) page.
DNF TECHNICAL SUPPORT:
Phone: 510.265.1122 option 3
Email: Support Department
When contacting technical support, please be prepared to provide the following information:
Product Serial Number (i.e. D500xxxx)
Product model name (i.e. DataMax 8000 Plus)
Purchase date
Your name
Your company name
Your telephone number
Name of the company your purchased it from
Product support is available Monday-Friday 9AM-5:00PM (PST). Email messages received after normal business hours are often answered before the next business day.
NOTE: Opening a chassis without DNF Technical Support authorization and walkthrough will automatically void your systems' warranty.
Input an estimate of the amount of storage you will need. Your available storage capacity will decrease depending on the RAID level you choose. Do not include hot spares in your raw storage calculation.
Input the amount of data you currently have in use. This will be used to generate an estimate on the number of disks you will need for this amount of available storage, after accounting for the RAID level.
