Home » Resources » Press Releases

Kodak Enhances Dynamic Network Factory Warranty Offerings With Next Business Day, Round the Clock Service Options

Data storage solutions provider offers KODAK Service and Support warranty upgrade to maximize customer productivity and uptime

ROCHESTER, N.Y., Oct. 1 - Adding KODAK Service and Support to its warranty options, Dynamic Network Factory (DNF), Inc., and its subsidiary, StoneFly, Inc., a data storage solutions company, will provide customers with the opportunity to select from extended on site service choices. Warranty service options include on premise support for the next business day and four hour response service seven days a week, 24 hours a day in a wider range of metropolitan areas, with the DNF certified Kodak team providing the post sales support.

"Introducing on site service through KODAK Service and Support to our post sale warranty options will provide our customers with added peace of mind while minimizing downtime and optimizing uptime," said Nasser Mirzai, Chief Operating Officer, Dynamic Network Factory. "Kodak's world class professional services group will help us achieve our goal of delivering outstanding product support to our customers."

Kodak's on site service options, now available to all DNF and StoneFly customers, are designed to enhance existing DNF warranty options, which include parts and labor, phone based technical assistance and support, next business day on site, and four hour response on site. Approximately 70 percent of the data storage systems sold by DNF and StoneFly are provided by the nearly 100 channel partners supporting the companies, including PACDATA, Emergent Systems Exchange, Navigate Storage, Calculated Research and Technology, and other organizations.

"DNF enjoys an excellent reputation within the storage industry, with a strong repeat business within its customer base as well. We're delighted they chose KODAK Service and Support as their service provider," said Dolores Kruchten, General Manager, Document Imaging and Vice President, Eastman Kodak Company.

"We look forward to supporting DNF's mission critical solutions with our reliable service, knowledge and capabilities that improve business processes and workflow by maintaining products at peak performance."

KODAK Service and Support, named Best Support Organization at the 2006 International Business Awards and a 2007 finalist, is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor IT services provider, supporting more than 100 manufacturers of document scanners, storage devices and systems, and micrographic imaging equipment.

About Eastman Kodak Company

Kodak is the world's foremost imaging innovator. With sales of $10.7 billion in 2006, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak's system of digital and traditional products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using KODAK solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on KODAK technology to uniquely tell their story through moving or still images.

More information about Kodak (NYSE: EK) is available at www.kodak.com

More information about KODAK document imaging scanners is available at www.kodak.com/go/docimaging.

#

(Kodak is a trademark of Eastman Kodak Company.)

Downloadable Version

About Dynamic Network Factory, Inc.
Founded in 1989, Dynamic Network Factory, Inc. (DNF) is a privately held company based in Silicon Valley (Hayward, Ca.). DNF started as a U.S. subsidiary of the publicly traded Japanese IT conglomerate, CSK Electronics, in 1989. In 1998, the company refined its strategy and began to focus the hardware group on storage solutions. Within a year, DNF's rapid growth resulted in its emergence as an independent, privately held spin-off. In 2006, DNF completed its acquisition of StoneFly Networks, an iSCSI storage pioneer and developer of complete, turnkey IP SAN solutions. Since its inception, DNF has designed custom solutions for organizations of all sizes and built products for many major computer manufacturers. Today, DNF consists of seven business divisions including StoneFly, DNF Security, DNF Professional Services, DNF Medical, DNF Defense, DNF Systems and DNF Storage. DNF has thousands of customers ranging from consumers and small-to-medium businesses, to government agencies, universities, hospitals, financial institutions and Fortune 500 companies. For more information, visit www.DNFStorage.com or www.DNFCorp.com.

###

Dynamic Network Factory, DNF, and DNF Storage are trademarks of Dynamic Network Factory, Inc.